Terms, Privacy & Data Protection.

Terms of Service

These Terms of Service govern your access to and use of the Harst Logics IT website, as well as general interactions and engagements with our business.

2.1 Acceptance of Terms

By accessing or using our website, submitting an enquiry, requesting a quotation, registering for training or engaging our services, you agree to comply with the applicable terms outlined on this page.

Where a separate written agreement, quotation, statement of work or course enrolment agreement exists, its specific provisions will govern the relevant engagement and should be read alongside these general terms.

2.2 Website Use

You agree to use our website responsibly and lawfully. You must not:

• Use the website for unlawful, fraudulent or harmful activities.
• Attempt unauthorised access to our website, servers, databases or systems.
• Introduce malicious software, scripts or harmful code.
• Interfere with website performance, availability or security.
• Copy, reproduce or distribute protected website content without permission.
• Submit misleading, false or unauthorised information through our forms.

2.3 ICT Consultancy & Project Engagements

Harst Logics IT provides ICT consultancy, infrastructure services, software development, web development, technical support, cybersecurity advisory and other technology-related services.

The scope and conditions of individual engagements will be established through an agreed quotation, proposal, statement of work or other written agreement.

Depending on the engagement, such agreements may specify:

• Project objectives, requirements and deliverables.
• Implementation schedules and milestones.
• Fees, payment arrangements and applicable charges.
• Responsibilities of Harst Logics IT and the client.
• Ownership, licensing and permitted use of deliverables.
• Support, maintenance and post-implementation arrangements.
• Confidentiality and data protection requirements.

2.4 Quotations, Fees & Payments

Service fees, project costs, applicable taxes, deposits and payment milestones will be communicated through the relevant quotation or written agreement.

Clients are expected to follow the agreed payment arrangements. Any change in project scope, deliverables or requirements may require an adjustment to the quotation and implementation schedule.

Where payment or cancellation arrangements are not specified in these general terms, the applicable written agreement or specific service terms will apply, subject to mandatory consumer rights under Kenyan law.

2.5 Intellectual Property

Unless otherwise agreed in writing, Harst Logics IT retains its rights in pre-existing materials, proprietary tools, development methods, reusable code, frameworks, documentation and other intellectual property developed independently of a specific client engagement.

Ownership and licensing arrangements for custom software, websites, designs, documentation and other project deliverables will be specified in the relevant agreement.

Third-party software, libraries, plugins, services and components remain subject to their respective licences and usage conditions.

2.6 Client Responsibilities

Clients engaging our services are responsible for:

• Providing accurate project information and requirements.
• Obtaining the necessary authority to grant system access.
• Ensuring they have the rights to materials supplied to us.
• Providing relevant approvals, feedback and project decisions.
• Using delivered solutions in accordance with applicable licences and agreements.
• Providing lawful instructions when we process information on their behalf.

2.7 Service Availability & Third-party Dependencies

Some services depend on external hosting companies, internet service providers, cloud platforms, software vendors, payment providers and telecommunications networks.

While we aim to deliver dependable services, we cannot guarantee uninterrupted operation of systems or services that are dependent on external providers, events beyond our reasonable control or internet connectivity.

2.8 Limitation of Responsibility

Information published on our website is provided for general informational purposes. Specific technical recommendations and project obligations should be established through the relevant professional engagement.

To the extent permitted by applicable law, Harst Logics IT will not be responsible for indirect or consequential losses arising from misuse of services, unauthorised modifications by third parties or failures of external providers beyond our reasonable control.

Nothing in these terms excludes liability or rights which cannot lawfully be excluded or limited, including applicable consumer protection rights.

2.9 Suspension & Termination

We may restrict or suspend access to website functionality where reasonably necessary to address security threats, unlawful activities, misuse or technical disruptions.

Termination of a client engagement will be handled according to the relevant service agreement.

2.10 Governing Law

These general terms are governed by the laws of Kenya. Disputes should, where reasonably possible, first be addressed through good-faith communication between the parties.

Where a dispute cannot be resolved amicably, either party may pursue the remedies available through the appropriate Kenyan legal channels.

Privacy Policy

This Privacy Policy explains how Harst Logics IT collects, uses, stores, shares and protects personal information when you interact with our website or services.

3.1 Information We Collect

We may collect personal information that you provide directly when interacting with us, including:

• Full name and relevant identification details where necessary.
• Email address and telephone number.
• Business or organisation name and professional role.
• Information submitted through contact and consultation forms.
• Course selection and training registration details.
• Project descriptions, requirements and correspondence.
• Invoices, payment confirmations and transaction references where applicable.
• Information reasonably required to deliver contracted services.

When you browse our website, certain technical information may also be collected, depending on the features and technologies enabled. This may include IP address, browser type, device information, visited pages and basic website interaction information.

3.2 How We Collect Information

Information may be collected through:

• Contact, consultation and course registration forms.
• Email correspondence with our team.
• WhatsApp enquiries and other communication channels.
• Direct telephone or business interactions.
• Project implementation and service delivery.
• Website cookies and technical systems where enabled.

3.3 Why We Use Personal Information

We may process personal information for the following purposes:

3.4 Lawful Basis for Processing

Depending on the circumstances, we process personal information using an applicable lawful basis under the Kenya Data Protection Act, 2019. These may include:

• Your consent for specified processing purposes.
• Taking steps at your request before entering into a contract.
• Performing a contract or providing an agreed service.
• Complying with a legal obligation.
• Protecting legitimate business interests, where permitted by law and balanced against your rights.

3.5 Sharing of Personal Information

We do not sell personal information as a business activity. However, certain information may be shared where necessary for legitimate business operations, contractual delivery or legal compliance.

This may involve:

• Website hosting and infrastructure providers.
• Business email and communications providers.
• Website form, administration and technical service providers.
• Payment service providers where a payment is being processed.
• Professional advisers and authorised service partners.
• Regulatory authorities or law enforcement agencies where legally required.

Third parties receiving personal information for service delivery are expected to handle it according to their applicable legal and contractual responsibilities.

3.6 Confidentiality & Client Information

In the course of ICT consultancy, technical support, software development and system administration, we may be authorised to access information held within a client's technology environment.

Where we process personal information on behalf of a client and under its instructions, the client will generally determine the purposes and means of that processing, while our responsibilities will be established by the applicable service agreement and data processing arrangements.

We do not treat access granted for technical support or implementation as permission to use client data for unrelated purposes.

3.7 International Data Transfers

Certain hosting, cloud, communications and technology providers may process or store information in locations outside Kenya.

Where personal information is transferred outside Kenya, the transfer must satisfy applicable requirements under the Data Protection Act, 2019, including the relevant conditions and safeguards.

3.8 Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, meet applicable legal obligations, administer contractual relationships or establish, exercise or defend legal claims.

When information is no longer required, appropriate deletion, anonymisation or other lawful disposal measures should be applied.

3.9 Marketing Communications

Where we offer newsletters, course announcements, training updates or promotional communications, we will use personal information for those purposes where an appropriate legal basis exists.

You may ask us to stop sending promotional communications by contacting us or using an available unsubscribe option.

3.10 Children's Personal Information

Where our services or learning programmes involve children, personal information must be handled in accordance with applicable legal requirements.

Processing a child's personal information requires appropriate parental or guardian consent and safeguards that protect and advance the child's rights and best interests, as required by Kenyan law.

Data Security & Protection

Information security is an important consideration in our operations and service delivery. We recognise that personal data, business information and technology systems must be handled responsibly.

Harst Logics IT seeks to apply appropriate technical and organisational safeguards to protect information against unauthorised access, alteration, loss, disclosure or destruction.

4.1 Security Measures

Depending on the nature of the service, systems involved and associated risks, safeguards may include:

4.2 Responsible Access to Client Systems

Where our team is authorised to access client systems, databases, servers, applications or other technology environments, access should be limited to the agreed service scope and authorised instructions.

Clients should use secure methods when providing system access and avoid sending passwords or sensitive credentials through public channels.

Client information accessed during an engagement should be handled according to the applicable confidentiality and data processing arrangements.

4.3 Data Security Incidents

A suspected or confirmed security incident involving personal information should be investigated and addressed through appropriate incident management procedures.

Where a personal data breach meets the statutory notification threshold under section 43 of the Kenya Data Protection Act, 2019, the relevant controller or processor must follow the applicable notification and communication requirements.

This includes notification to the Data Commissioner within seventy-two hours of becoming aware of a qualifying breach that creates a real risk of harm. A processor must notify the controller without delay and, where reasonably practicable, within forty-eight hours of becoming aware of the breach.

Affected individuals will be informed within the period required by law where applicable.

Cookies Policy

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors interact with our pages.

5.1 What Are Cookies?

Cookies are small text files stored on your device by websites. They may help websites remember preferences, maintain sessions and provide relevant functionality.

5.2 Types of Cookies

5.3 Managing Cookies

You can manage or disable cookies through your browser settings. Blocking certain cookies may affect website functionality or the availability of some features.

Where non-essential cookies require consent, they should only be enabled in accordance with applicable consent requirements.

Courses, Registration & Training Terms

Harst Logics IT offers online short courses and practical technology training for learners, professionals, entrepreneurs and aspiring technology specialists.

6.1 Course Registration

Registration may be initiated through our website, WhatsApp or other communication channels provided by Harst Logics IT.

Submitting a registration enquiry does not automatically guarantee a place in a course. Enrolment and applicable payment arrangements will be confirmed through the relevant registration communication.

6.2 Course Information & Fees

Course descriptions, durations, learning objectives and advertised launch fees are published to help prospective learners make informed decisions.

Course schedules, class days and times will be confirmed during registration. Fees for future intakes may differ from the published launch fees.

6.3 Learning Participation

Learners are expected to:

• Provide accurate registration information.
• Participate in relevant online learning sessions.
• Complete required practical exercises and assignments.
• Follow reasonable learning and participation guidelines.
• Use provided learning resources for their intended purposes.
• Respect the intellectual property and work of instructors and other learners.

6.4 Course Materials & Intellectual Property

Course notes, presentations, training materials, learning resources and other instructional content remain subject to their applicable intellectual property rights.

Learners may use supplied materials for their personal learning and permitted course activities. Reproduction, redistribution, commercial resale or public distribution without authorisation is not permitted.

6.5 Certificates of Completion

A Certificate of Completion is awarded to learners who successfully meet the completion requirements of their enrolled course.

For the Computer Packages & Office Productivity two-part programme, successful completion of both stages is required for the full programme certificate.

6.6 Payments, Cancellations & Changes

Applicable fees and payment arrangements will be communicated during registration. Any course-specific cancellation, rescheduling, postponement or refund arrangements will be provided in the relevant enrolment communication.

We reserve the right to communicate necessary changes to course schedules or delivery arrangements. Any such changes will be communicated through the available learner contact channels.

Third-party Services & External Links

Our website and services may connect to or reference third-party platforms, applications, hosting providers, communications services and other external technologies.

7.1 External Platforms

These may include:

• WhatsApp for communication and registration enquiries.
• Microsoft and Google services used for business communication or productivity.
• Website hosting, cloud and infrastructure providers.
• Safaricom M-PESA and other authorised payment channels where applicable.
• Third-party software, plugins and integrations used in service delivery.

7.2 Third-party Privacy Policies

External platforms operate under their own terms, privacy policies and security arrangements. When you interact directly with those services, your information may be subject to their respective policies.

Harst Logics IT does not control the independent operations of third-party websites and services. We encourage users to review the terms and privacy information of any external platform they use.

7.3 External Website Links

Links to external websites are provided for convenience or additional information. Their inclusion does not automatically imply endorsement of all content, products or services offered by those external websites.

Your Personal Data Rights

We recognise that individuals should have appropriate control and information about how their personal information is handled.

Under the Kenya Data Protection Act, 2019, applicable rights of data subjects include:

You may also withdraw consent where consent is the lawful basis for processing, or request restriction of processing where the applicable legal conditions are satisfied.

8.1 How to Exercise Your Rights

Send your request to info@harstlogics.com using the subject line: Personal Data & Privacy Request.

For your protection, we may need to verify your identity or confirm your authority before responding to a request.

Requests will be handled in accordance with applicable legal requirements. Certain records may need to be retained where required by law or necessary for lawful contractual or legal purposes.

8.2 Complaints to the Data Protection Commissioner

Where you believe that your personal information has been handled contrary to applicable data protection requirements, you may also contact the Office of the Data Protection Commissioner in Kenya.

Policy Enquiries & Contact Information

If you have questions about these Terms of Service, Privacy Policy, data handling practices or security arrangements, please reach out to Harst Logics IT through the contacts below.